"One of my residents fell out of the hoyer 3+ weeks ago. Didn't hit her head, but smacked her back"...
Besides *advocacy*: willing to put themselves in her place, figuratively. I mean, were this their misfortunate lot, these Parties wouldn't like walking in her shoes as it were, carefully reconsidering.
as you gently care for vulnerable folks:
Encouragingly softly suggest to her, to "go ahead & allow your (whatever) to heal, now". You would be amazed how well that can work; just simple suggestions like that.
As a CNA, you are fortunate in that you can spend much more time "chatting" with people. And you can help, those in your care, set in motion their *own, innate, healing powers*.
Yes, even classes are available, for you learning how to do so more successfully - should you be interested
THANK *you*, as a 'humanitarianly kind soul', for truely caring for anyone injured.