Quote from Lil'mama
I am having a moment so please excuse me.
I can't stand these stupid surveys but I know they are here to stay. Patients give us (the nurses) poor ratings based on things like:
Took too long to get ice
The lab had trouble drawing my blood
They woke me up too much
Nobody offered me a bath
Those are actual comments.
I value my patients and recognize that their perception is their reality but I think it has gone overboard.
I have yet to see any complaints like:
My oxygen fell off and no one helped me put it back on when I called
I complained of chest pain and was ignored for 30 minutes
Accidently pulled out IV and was left bleeding for 10 minutes
Why? Probably because we respond pretty quickly to things that are a higher priority.
Sounds just like the comments we get on these damn surveys. Complaints are usually to the tune of:
The apple juice wasn't cold enough
There aren't enough channels on the TV
My child got woken up in the middle of the night (and how, pray tell, would we do q 4 hr neuro checks without waking the patient up?)
The kitchen took too long to bring the food tray up
I waited on hold for too long when ordering food
I didn't have a private room.
I waited too long in the ER.
NONE of the complaints we get have anything to do with Nursing. So why do these results get posted in the nurses' room with neon paper and remarks like this highlighted? What do you want ME to do about the wait time in the ER or the kitchen?