One piece of the puzzle here could be your interviewing skills, as you did land interviews, which says your resume was effective. It's so important to prepare behavioral and situational questions.
Here's an excerpt from my book where 4 chapters are devoted to interview questions and answers alone:
Prepare Three Examples
Examples are stories with a purpose. Stories are remembered. Examples make you memorable.
To prepare at least three examples, anticipate characteristics the employer will be looking for. Their questions will be designed to test for those characteristics. For example, you could reasonably expect that an RN employer may want to know about your:
Personal ethics and insight
: "Tell us about a time when you made a critical mistake at work."
: "Give us an example of a time when you went above and beyond in customer service."
: "Describe a conflict with a coworker, and how you resolved it."
: "Tell me about a time you had to adjust to a change at work"
Now, think back. Recall a concrete example of going above and beyond in customer service. Think of a time when you made a serious mistake, disagreed with a supervisor, faced an ethical dilemma, and so on. As you think back, more examples will come to mind.
Be sure to include an example where you benefited a former employer through your customer service skills, as patient satisfaction is high on the radar in hospitals right now.
Your examples can come from school, work or life experience, because what they all have in common is you. You and your behavior. Behavior that illustrates the characteristics they are looking for in a candidate.
Prepare at least three examples
from your past.
Your prepared examples may not exactly match the question, but that's OK. For example, if you are asked "Tell us about a time you observed a co worker doing something unethical, and what you did about it," you can say "I haven't really had that experience, but there was a time when I disagreed with a coworker..."
To tell your example, follow this helpful formula:
- Describe the situation
- Identify the challenges you encountered
- Explain the action steps you took
- Share the outcome
- Summarize what you learned and will apply moving forward