Hello, your test results are in

Nurses General Nursing

Published

I understand fully that patients want to know when their bloodwork comes

back, when the doctor is in the clinic, when they are due to come back in

for a follow-up, when an appointment time opens up...Ah, the woes of

managing a free clinic. I hate to keep my patients waiting, but I don't have

the time to call home, work, pager and cell to track people down, nor can we

afford to hire someone new to do this. How do others out there in small

medical clinics cope with patient needs versus resource availability?

Clover620

1 Post

You're online right?? Do you know of a service called Messageblaster.com? Basically, you design one message, go into the address book and click on everyone whose test results came in. It will auto call all those contact numbers until the message is delivered to each recipient. Very easy solution to making all those calls by yourself.

As for coping, we all do what we can, which is never enough for everybody. That's just a fact that has to be faced.

Now, there are professional software programs for this too. We don't use one, but maybe someone here knows the names of them? Someone in your office or in your administration may have already decided this was too much of an expense, but you might want to call around anyway.

iodine

21 Posts

Originally posted by Clover620:

You're online right?? Do you know of a service called Messageblaster.com? Basically, you design one message, go into the address book and click on everyone whose test results came in. It will auto call all those contact numbers until the message is delivered to each recipient. Very easy solution to making all those calls by yourself.

As for coping, we all do what we can, which is never enough for everybody. That's just a fact that has to be faced.

another option is advising client when results are expected and giving them a card with the dates, your office number, and placing the responsibility on them to call for results. Of course, if you review results which are alarming, go forth with usual attempts to reach them.

Now, there are professional software programs for this too. We don't use one, but maybe someone here knows the names of them? Someone in your office or in your administration may have already decided this was too much of an expense, but you might want to call around anyway.

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