I think you handled the situation appropriately.
Optimally, you should see all of your
patients within a reasonable time frame from the start of your shift (within the first hour of your shift if possible). Defnately you should see a new admit within 30 min if not sooner, at least to introduce yourself and to verify stability.
I figured she'd be here all day anyway so no big deal
Not a very good attitude, especially since the patient had already been there almost half the day at that point. Gee, the patient could have already had unit #2 infusing.
She said she didn't want to ask for help because it would appear she couldn't handle her job. I said no we all need help sometimes (She been an RN about 6-9 months)
:smackingf It shows far more wisdom to acknowledge that you need help and ask for it. Even when I was a new nurse I never hesitated to ask questions, hey, it's one way we learn.
I'm not sure why she called the supervisor, Dutchgirl. I don't see how she could have even considered that she was in any way in the right in regards to this situation or that a supervisor would back her. Sorry, I don't know about others but my nursing instructors did teach me that my patients needed to be seen in a timely fashion, 4 hours is in no way remotely timely. I think you went through the valid points of the situation with her, it doesn't seem like she was very receptive.
I doubt the others she complained to thought her complaints were valid.
BTW, as a patient, I wouldn't have waited 4 hours to find out what was going on.