Service Recovery in the ED

  1. What does your facility do to deal with complaints? Is there a team that responds, and what does this person do to take care of complaints. Is anything given to patients?
    Last edit by rfmages on Jan 23
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    About rfmages, RN

    Joined: Sep '03; Posts: 42; Likes: 3


  3. by   canoehead
    Our manager follows up on complaints, and speaks to the nurse involved if necessary.