I am the Administrative Director in an ED that sees about 55,000. I have also been in the trenches for well over 20 years.
We recently began using ED nursing specific documentation. See it at: www.endsllc.com
It is complaint specific, very thorough. I showed it to the JCAHO surveyor prior to using and he was impressed. It meets their pain monitoring criteria. It is also easy to use. The worst adjustment was not writing lines and lines of narrative assessment. (and the down side of that is?)
As an additional benefit to great documentation, we increased our billing per patient over $50 because the documentation allowed us to catch charges the nurse may have forgotten. With reimbursement such as it is, every little bit helps!
I know where Eatonton is - I used to live in Augusta. Please feel free to contact me if you want to know more about our ED selecting this product.