We are having a hard time getting patients to keep their appointments on a daily basis. I understand a 5 day/wk 2 hrs/day commitment is tough, but we probably only have 60% of our patients show up each day. Any suggestions on how to approach this?
Sep 27, '13
It is the job of the Medical Director to explain to the patients how crucial it is to show up each day. With a 40% no-show rate it's obvious that these patients do not understand why they are receiving the tx in the first place. My EMR has a "HYPERBARIC EDUCATION CHECKLIST" which includes detailed instructions to the patient regarding why it is so imposrtant to receive the therapy EVERY DAY. I really hammer this home in the beginning and my no-show rate is under 5%.
Oct 6, '13
Thanks CaliBoy760 - I am definitely going to change our approach. I'm also thinking about adding a commitment "contract" prior to the start of treatments. 5% is my goal!