telephone triage

  1. How does one go about finding nursing telephone triage positions?
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  2. 32 Comments

  3. by   calmcool1
    Try www.kaiserpermanente.org, www.unitedhealthgroup.com, or www.mckesson.com. These are compaines that hire telephone triage nurses.
  4. by   kbettencourt
    In your town or city you can try a Doctor's Office, if it's a large office setting, Most will post positions as Busy Medical office seeking RN or LPN, more likely it will be for Telephone Triage.
  5. by   Fonenurse
    Quote from billswife
    How does one go about finding nursing telephone triage positions?
    Please bear in mind that any of these companies will expect a level of experience - often 3+ years, your communication skills will need to be excellent, and being a different sort of work, the main areas where you would have got job satisfaction before (ie direct patient contact) will not give you the same job satisfaction.
  6. by   ninasnr
    Where would I find information (pearls/tips of the trade) on doing telephone triage?
  7. by   kbettencourt
    Phone Triage is the new upcoming job for Nurses, it has always been there but now they have new positions opening, the new one out there is TeleNurse etc. I have a difficult time finding information on protocols etc, I found some new information in the magazine Nursing2008. If you go on line and google you may find more info on this.
  8. by   Fonenurse
    There are some books available with protocols etc. Different jobs use different software.

    As for tips - this forum is a pretty good place! My biggest tip is, when in a telephone triage position assume NOTHING. Your patient may not have the skills or knowledge to be able to answer your questions effectively, so assume nothing and clarify everything, reflecting back to them your understanding of their responses. Document everything and finally assume nothing.

    Someone once told me to assume makes an ass of u and me and whilst quite crude, it is a good axiom to live by.
  9. by   ninasnr
    Thank you fonenurse. I believe your advice will be very helpful.
  10. by   shah
    What kind of money can be made in telenursing?
  11. by   Vtachy1
    The position I'm interviewing for is $14/hr. THey reimburse you for cell phone and fax/phone bill $100/month.
  12. by   shah
    Quote from Vtachy1
    The position I'm interviewing for is $14/hr. THey reimburse you for cell phone and fax/phone bill $100/month.
    $14? Are you serious? Kids make that much at Home Depot.
  13. by   Vtachy1
    Quote from shah
    $14? Are you serious? Kids make that much at Home Depot.
    Tell me about it! I know, but I'm desperate to be home. I have had an eBay/Amazon business for four years, its growing but the economy stinks so much right now. Last year I only had $8,000 net profit, and I know this year will probably stink.

    Yesterday I told my ICU manager that I was not going to work anymore. I'd rather flip burgers. (I didn't tell her that, I told her that I needed to sit out a few years to care for my Grandma (who lives with us) and my two young kids.

    I can't do ICU anymore, and I applied at a local home health agency, they almost hired me until I found out you have to be on call every five weeks for a 7-day on call! NO way, that doesn't work right now in my life circumstances. Someday when Grandma doesn't need me and my dks are grown, yes, but I can't do that right now.
  14. by   Vtachy1
    Quote from Vtachy1
    The position I'm interviewing for is $14/hr. THey reimburse you for cell phone and fax/phone bill $100/month.

    There are higher paying jobs, but I live in a rural area. I've heard that some make around $25 an hour.

    I have no idea what my job will have as far as bennies. I interview today so I'll let you know.

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