ROI/ Benchmarking

  1. Hi-I am trying to gather information on ROI (Return on ivestment) and benchmarking for a hospital based call center. What formulas are you currently using ?? Do you track potential ED visits managed with homecare or office visits, etc. I know everyone is looking at this, but just not sure how everyone else is evaluating, no reason to reinvent the wheel.

    THANKS in ADVANCE-
    DeAnne
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