QA for home based RN

While I am involved in neither QA or management, I do work the phones and our calls are subject to monitoring or recording. This is currently done via software and a voice activated tape recorder. Our supervisors then listen at their convenience, and evaluate the calls according to a an established evaluation tool. They then review both the calls and the evaluation with us. I would hope your employer has both of these tools in place before they send any staff home, as the work at home environment differs from the office, both in good ways and in bad. Hopefully, someone with more experience can fill in the blanks, but this will get you started.

Sure would like to hear from nurses who have experience working from home
doing telephone triage nursing. What are the pros and cons of working at home
and where are the employers that will hire you that have decent benefits and
a fair salary scedule?

I live in the Augusta,Georiga area and have prior experience working as an RN
in a pediatric call center at a Medical College until the funds dried up the program.

who do you work for as a wfh company

I suppose that all your call center nurses are in the local area where you
reside in Florida. Sure would like to get some detailed information from
anyone about opportunities for Georgia licensed nurses with oodles and
oodles of varied assignments over 30 yrs. experience.

Anyway, thanks for responding...Nice that someone reads our concerns.

We have a website, www.kponcall.com which tells a lot about our company. Our QA is exceptional. all calls are recorded and some are screen captured for review. Our protocols are constantly being revised to meet the needs of customers and clients. We have a QA supervisor and large OI staff plus the supervisors review calls from their staffs. Most of our RN's work from home, remote and our CSS's work in the office. Having every call recorded provides a lot of security for the nurses and the company.

If you are contemplating hiring nurses to work from home, would it be possible to work from home in a different state for your company? I live in Arkansas and I used to do telephone triage for Kaiser Permanente but then moved away. I would love to get back into it and would love to work from home.

I'm just an employee, but as far as I know you have to live in So Cal, but check the website to be sure. We have to have an in person mtg w/out supervisors qomonth and that would be difficult if you lived out of state. But, it doesn't hurt to ask. Good luck

I am an RN certified as an EMT-Intermediate, Emergency Medical Dispatcher, Forensic Nurse Examiner as well as a Mobile Intensive Care Nurse. I am BCLS, ACLS and PALS certified. I am interested in doing telephone triage from home. How can I get into this business?