I have been a Pediatric Nurse for over 30 years. I started telephone triage in 1992. I am now disabled due to multiple health problems. I would give anything to be able to work again, but maybe this will help. I used Barton-Schmitt as refrence, but most important, listen to the parent, and ask questions, ie, when did symptoms start?,what are symptoms?, is there anything that helps? I usually would ask questions related to problem-if mom said eye red, I would ask if fever,swelling,drainage,itching,etc. Then,depending on answers,give advice that my group of docs approved.If you have any specific questions,I would be happy to help. Be sure to stay within your companies' protocols, so as to not get reprimanded. If you question what is allowed, just ask the practioner-usually they would prefer you ask,than just give advice(especially if you have just started working with them). I hope this has been helpful. I could go on,but didn't want to bore you.