Pandemic Flu & Phone Triage

  1. I am the Employee Health Nurse at Flowers Hospital Dothan, Alabama. I am also on the Pandemic Flu planning committee. HHS & CDC are espousing the use of phone triage to limit the amount of unnecessary ER visits for hangnails, back pain for 7 years and so forth during the surge of pandemic flu patients. Our hospital policy prohibits, as does most, the giving of medical advice over the phone. Now I understand that once most disaster/flu emergency response plans are activated most rules are out of the window but I would appreciate any and all responses on your policy and your opinions on the phone triage subject as well as the official stance your facility is taking. Please include your facility name and your title, if possible.

    Thanks and God Bless,
    ETC
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