ttt-n- I am not quite "experienced" yet, as I have been doing telephone triage not even 1 year yet. But I can offer my 2 cents. I would ask about what kind of training they offer, and what does it entail? What type of system do they have in place as far as decision making tools, i.e. standardized protocols to help guide you. How are calls documented? Do you write on paper forms for triage or in computer, or are they recorded as well? Is there QA done on calls? What kind of resources/help will you have for difficult calls? Are there metrics (call handling time, etc)? Are there interpreters (if your caller can't speak English well)? Do you have standardized advice references for common conditions?
Pros and cons- Pros-I like dealing with one person at a time. It is interesting to say the least. You do feel you are helping others. You do have to learn to be clear in communication both to and from the caller. It is nice to be working "clean" and not working with body fluids and infectious diseases. You do have to do critical thinking. You do draw on your real life nursing experience. Cons-There are expectations for call length/handle time, which can be difficult to meet. It can be difficult to get a clear picture of what is going on sometimes, and this can be stressful.Some calls are very complex and high risk. It can be rough if the call volume is high, as you don't get much "down" time, and take call after call after call. It can be difficult to give advice on subjects that you may have little experience with.
I would read posts on this forum, and there are also telephone triage websites to look at, too.
This is one I like:
http://telephone-triage.com - Home
Good luck! I am glad I made the transition, even though I am not feeling like a pro at this yet. It is stressful, too, for different reasons. It is different than bedside nursing. You might find you like it. I wish you well!