Joint Comission and Call Centers

  1. I am the Program Manager for a Hospital based Telephone Nurse Triage Service and I was wondering if there are anyother call center managers out there who have been visited by Joint Commission. If so I would really like to hear from you.


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  2. 1 Comments

  3. by   kst
    I am a new manager for a hospital based call center with 7 RN's doing nursing triage for the general public. We are supported by hospital marketing and our system has 14 hospitals. We have not been involved with JCAHO. However, I think this may be coming as we are expanding our call center and will be taking on ER extend services as well as disease management and pre-registration. I would love to talk with you and any other call center managers about this and similar issues. EMail kst@fastlane.net. We are Texas based.

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