I am an LVN and a first year school nurse. The other day a student was brought to me by the coach assistant around 3pm (school lets out at 3:20). The assistant stated that the child (4th grd) fell during pe and hit thier face on the concrete.
The student walked to my office fine, was not crying and showed no s/s of concussion. The student had an abrasion to the top of the left eye and to the left forearm. I cleaned up the abrasions and spoke to the student during the process and then we walked together to the kitchen to get ice. I then asked the student if they knew the number to Mom and Dad and they said "no but sister does". I replied by saying that's ok let's leave sister in class and pull your file from the computer.
We walk back to my office and look up the students info, and call Mom. No answer so I leave a message detailing the abrasions and care that was given. Student then heads back to pe and maybe 5-10 mins bell rings school is let out. Well the next day I am approached by the mother who yelled at me in the office about how she didn't appreciate the care that was given to her child and that when she to the child to the hospital they were appalled at his condition and my actions.
The child was given a ct-scan and nothing was found he was sent home with a bump to the head. The mother stated she demanded that action be taken against me because I didn't do my job. When the child's file was pulled up it showed the number I called to get ahold of her and she stated that the number showed was disconnected and that I should have pulled her other child out of class to get ahold of her.
Apparently the time from when the student left my office and the 40min it took her to pick the student up the left side of the face had swelled. Even though I explained that swelling will occur with any injury she cut me off and (still yelling) stated that I should have asked the child what happened to him (though I don't see how the story would have been different than the adult's story that brought in the student) she continued stating that she hoped that I didn't have children and if I did that she hoped they weren't treated this way at home.
This all took place in the counselors office and the counselor sat there with her head down the whole entire time and when the principle showed up I was excused from the office and sent back to work.
Principle has yet to talk to me about the incident but I feel that my nursing judgement is shaken. That whole day I seconded guessed myself and found myself calling parents for EVERY child that came through the door. I don't have many nursing friends so I don't have someone to re-evaluate the situation except the teachers that know what happened and they say that if I followed protocol (which I did) then its the parents fault for keeping current info with school. Any thoughts? Thanks
You know what is most upsetting to me as a nurse? We mostly work on the "customer service" model. In an attempt to empower our families to do right by their children, some have taken it as a license to abuse the staff. This goes for the hospital, as well as the school.
Any parent, it appears, can lodge a complaint against the nurse, however improbable the parent's complaint may be. All too often, administration will placate the parent, even when evidence of staff wrongdoing is lacking. As much as I LOVE my job, and all the kids I work with, this is something that never ceases to hurt my professional pride. Even if there are no consequences to me d/t lack of any evidence, there is the fact that the parent feels they have been vindicated after speaking to administration that will not support the staffperson that is accused.
Last edit by Artistyc1 on Mar 5, '12