Originally posted by deespoohbear
So, how do we go about improving the image of our facility? Anyone else have this problem? I would like to hear from you. Thanks.
Your local paper can help! Rather than print just the names of the admits and discharges (with their permission) - yes, our paper still does this, along with the police log so you can read about everyone pulled over for speeding or whatever - we are putting in the statistics on what is actually happening at our busy place weekly. For instance, how many people participated in cardiac rehab, how many visited outreach doctors, how many were seen in ER, how many were admitted as BOP and acute, and ICU and OB (the new privacy stuff has really decreased how many patients agree to their actual name in print, and it has made us appear extremely non-busy) ,how many lab tests were run, how many pictures/procedures occured in the X-ray dept, PT/OT/ST appointments...you get the picture. It gives the accurate impression that an awful lot goes on here!
There are also, always letters of thanks in the classified section under "personals" to the EMS, doctors and nurses, etc.
We have a reputation for much more personal care than the patients receive at some of the larger hospitals, where "I hardly saw my nurse at all". --In fairness, I know that the bigger hospitals around here must handle larger patient loads per nurse than we do here....our management is good about that.