Patient Satisfaction Quality Assurance Indicators

  1. I am working on a collaborative study with a business professor in India. The project involves finding out the various patient satisfaction tools used in different hospitals within the US.

    I would appreciate it if you could help me with the following questions:

    1) What sort of pt. satisfaction tool does your hospital use?

    2) Is it a hospital formulated tool or is a professional software measuring tool? If so, could you state the one that you use?

    3) Comments

    This project is being done to increase consumer utilization of health care services in India. I would appreciate your response.
    Last edit by VickyRN on Oct 27, '05
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  2. 3 Comments

  3. by   Nurse Julie
    We use a company that contacts patients after they go home. I actually believe it is "gallop".

    Julie
  4. by   BeachNurse
    I used to work for a hospital that used an electronic survey device, where the patients would answer questions on a machine. It was kept an a rolling cart, not unlike a portable blood pressure machine! As I recall, we obtained a good response because the patients were interested in using it, rather than a pen and paper survey.
  5. by   VickyRN
    Quote from Karen Teves
    I am working on a collaborative study with a business professor in India. The project involves finding out the various patient satisfaction tools used in different hospitals within the US.

    I would appreciate it if you could help me with the following questions:

    1) What sort of pt. satisfaction tool does your hospital use?

    2) Is it a hospital formulated tool or is a professional software measuring tool? If so, could you state the one that you use?

    3) Comments

    This project is being done to increase consumer utilization of health care services in India. I would appreciate your response.
    Just a little note... The original post and poster are from 1998... 7 years ago!

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