quality assurance and patient satisfaction

I am assisting a business professor in India in writing and researching the issue of patient satisfaction within our hospital systems. I would appreciate it if you could provide any assistance, as his primary goal is to introduce methods of increasing patient satisfaction within the hospitals in India.

1) What type of tool does your hospital utilize to measure patient satisfaction?

2) Do you use a hospital formulated pt. survey or a purchased quality assurance software program? If so, which one?

3) Approximately what size of hospital is your facility ie how many beds?

4) Is your hospital rural, city, metropolitan or educational?

5) Comments

Feel free to contact me with any questions or write to me directly at kteves@tir.com. I am seeking many resources to assist in compiling data.

Respectfully,
Karen Teves-Frazier, RN, BSN