Anyone done HEDIS with Outcomes Inc? - page 5

by changeseeker 63,642 Views | 63 Comments

Hello, I'm considering a HEDIS job with Outcomes Inc for the spring 2006. I live in Seattle and have 2 toddlers that I will need to find care for while I do this. Outcomes said they pay $4/chart and expect an average of 6-8... Read More


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    so i've been working for them for few weeks, first time doing field review, don't think i'll do it again. outcomes and my field reviewer advocate have treated me well, and they worked around my schedule, but it's just not worth it unless you look at this job as a mean to generate supplemental income.

    i am an rn with few years of clinical experience, was making between $25-$35/hr at the different jobs i was working at but then had kids and was looking for something more flexible, this job sounded flexible until you find out they send you all around town and to crazy (some dangerous) parts of town.
    <o</o
    <o</o
    i've been able to average around 5 charts an hour. some charts are easy and be less than 20 pages, some can be more than 100 and a complete nightmare, especially if the provider is not well organized. some charts are unavailable and you don't get paid for those, i've travelled over 40 miles to sites to find out only 3 of the 30 charts were available so i got paid the $4.50 for each of the 3 charts, my day was pretty much shot. <o</o
    <o</o

    i've had problems with charts where i will scan some dates out of order and i will have to fix them at home later, and you need to be familiar with computers and acrobat. even without any fixing, it takes a good hour to just organize and upload the charts at night; you don't get compensated for that time either.<o</o
    <o</o

    on a typical day, i would have to travel to 2-3 sites (sometimes 5 sites) and do maybe 15-20 charts. sometimes more, but not often. if you figure 20 charts x $4.50 = $90 a day, plus $10-$20 for mileage. even at $100-$120 a day, i'm basically making around $15 an hour at most. i was on the road a lot, put a lot of wear and tear on my new car, and ate awful fast food as i tried to hurry between sites. it's really not worth it for rn's, we can do much better doing almost anything else. outcomes can improve by paying more for charts, or more for larger charts and some basic hourly rate if they want to keep good nurses on their payroll, otherwise, i think turnover will continue to be quite high and would not be able to keep the good ones.
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    RN2035,

    Thanks for posting about your experience. I was pretty disapointed that they didn't have enough charts in my area to employ me afterall, but after reading your post, not so much:spin:
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    Is there anyway to become HEDIS certified through a legitimate online training source or does each contractor have their own standards? I ask because jobs in my area, MD, require previous HEDIS training. Thanks.

    Curtis
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    Can you do chart abstraction from home with Outcomes?
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    Quote from AAndereg
    Can you do chart abstraction from home with Outcomes?
    This my second HEDIS season with Outcomes, and I've been told an emphatic "No" by their staffers.
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    I agree that there is a problem doing office reviews. I also have an issue with the trainers as they refer you back to the online stuff. That is not how I learn and I told them that. Walk me through and I will learn. Hasn't been done. They want alot from us, but currently I need the money.
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    Do not take a position with this company. I hired on over a month ago, took and passed the pre-employment test and was told that work would start June 1st. I heard nothing from them for over two weeks and finally received an e-mail saying they were still in the process of "negotiating contracts" with the insurance companies. Now today I get an e-mail saying that the PIA project has been "put on hold until later this year because of contact negotiations"! How about getting your contracts in place before you hire people? Meanwhile, I turned down another job while waiting in good faith for this job to start. VERY disappointed, but after reading all the posts on this website, it sounds like this is pretty much their MO. Wish I would have discovered this site b4 I got involved with them!!
    shelby, cpc likes this.
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    Sorry for your negative experience. A few weeks ago I received a phone call from their recruiter "sampling" previous employees to inquire if they would be intested in participating in the PIA project. I asked her if it was "a go" or just an inquiry. My reply was not an enthusiastic yes; but rather call me when you figure things out and I'll tell you if I'm available. They have not yet called me back. Whether it be my unwillingness to commit 100% to them or lack of projects I don't know. They did tell me I did not have to commit to a full 5 days a week but would be satisfied with as few as 2 days a week of work from me. Needless to say, it will be all good when they call me back and it works for me...not holding my breath. PIA has been a lucrative project in the past. Maybe someone else will sign you on. They tell me they've changed their recruiting process recently. I hadn't heard from them for two years. Curious to know what others are saying, haven't done anything for them, like I said, for two years.
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    This article talks about their layoff of 25 nurses in Albuquerque:

    Fired workers bash Outcomes’ training - New Mexico Business Weekly
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    Wow rnagainstfruad.......were you one of the ones let go?

    I read the article and I also work at the Albuquerque Outcomes office. The staff let go weren't laid off. All of them were let go because they didn't pass the 2 test given with the needed score. When I was hired I was told flat out I had to pass the final chart auditing test with 95%. Then because the training was always changing and not as clear as it should have been, they gave a second test on theory alone -Can you use your ICD-9 book. They averaged the 2 test and lowered the pass rate from 95% to somewhere in the 80's.

    Let me tell you, I passed those tests thank god. Now we are in full PIA season. All we do is ICD-9 coding until the end of the year then HEDIS season starts. Coding has nothing to do with nursing. As a nurse, I had to learn a whole new ball game to do this job. You have to maintain high quality and specific number of charts per hour. It's challanging but I like it. If I had not passed those test I don't think I would be able to do this job because I wouldn't know what I am doing.

    They did run us thorugh an on-line training class that was super. It really helped clarify my questions around rules for coding. But still, if you were weak in coding and didn't pass those test you would be hard pressed to do this job and I don't think the on-line class would have helped you fast enough.

    I think HEDIS season may be easier for the nurses. It's what we know. I heard all of the staff let go for not meeting the test scores related to coding can come back and appliy for HEDIS season.


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