I am planning an inservice at the psych facility I work at for staff on how to deal more appropriately with pts--mostly adolescents. We have had several incidents lately when a staff member and pt have gotten into verbal altercations, resulting in a power struggle, and ultimately loss of control of the unit. I would like to talk to my coworkers about learning when to say when, and to heed our own advice and "walk away".
If anyways knows any sites or pages when I can find some info about stress management for staff and keeping your cool around our most difficulty pts, I would greatly appreciate your input. Thanks in advance.