I just recently was removed from 2 cases. One parent complained that I was using my cell phone. Yes I was using it....to look up the hours for the childs Dr. office on the weekend since the parent was asking for the hours. I don't get a cell signal out there for calls but I can use wireless internet to check on that. They have no home phone (I hope they are there when 911 needs to be called).
The other case the parent complained because I didn't change his diaper often enough. There are orders to crede the bladder!! He retains urine!! But when the diaper was wet, it was soaked and changed immediately. After my shift the parent went in the trash to check for the number of diapers. They don't have an order for a certain number of wet diapers so the number shouldn't matter as long as the child was dry. Then the parent complained that I didn't play with the kid. His diagnosis (without giving too much info) basically means the only thing functioning in his brain is enough to keep up breathing and pulse. He can't hear, can't see. Touching results in a seizure. What exactly would they like me to do to play with him? And if it was such a problem, why didn't they talk to me before complaining to the office?
Sometimes I think its a power trip for the parents
I understand they get some bad nurses from time to time or there is a personality conflict. But there are better ways to handle things!!