Less verbal abuse on night shift? - page 2

by Blackcat99

3,887 Visits | 16 Comments

I have heard so much about nurses being verbally abused by parents of special needs children. So I am wondering if I would receive less verbal abuse if I worked night shift? I heard PSA Healthcare has a few night shift... Read More


  1. 3
    Quote from KarenfRN
    Just found this post today. I work for PSA & actually had them terminate a case where mom was verbally abusive to nurses. You do not have to put up with that kind of treatment. You're there to care for the child, not to be mom's whipping post.
    I am on my first PDN position. I feel sad today because of the verbal abuse I received yesterday. I have been working this case for a little over a month a few days a week. The female guardian does not know how to make any sort of suggestion in a nice way. That in itself is not too bad, however, the way she blows up on occasion is traumatic. Then she will come back and apologize, but end up saying something insulting in the apology. Sometimes after being horrible (say before you take the child to school), when you get home she'll be sugary sweet nice. I know several nurses have quit her. I am trying to be understanding of how difficult it is to be the caregiver of such a child. She is not biologically related to the child. She has the best interest of the child in mind and is the best person this child has in life. Even night nurses have quit her. I almost never cry and I feel like crying today. I guess I should do it and get it over with.
    Last edit by Oldest&Ugliest on Mar 9, '13 : Reason: change smiley icon
    nursel56, poppycat, and Blackcat99 like this.
  2. 6
    I worked a case where the mother was a Sargent at the local prison. She had a nasty tendency to sleek to the nurses, and her family in her "command" voice. The first time she did it to me. I calmly told her I was a nurse not an inmate and I would like a conversation of normal tone. The second time she did it I finished my shift and never returned. It was not worth my stress.
  3. 5
    I spent a fair number of years doing private duty. It is absolutely unacceptable to be treated in a disrespectful manner. I have resigned cases over these types of issues.

    HOWEVER, I cannot imagine the tremendous amount of stress it is to have strangers in one's home with no privacy or boundary between them and you. So I always tried to be forgiving of the occasional lapse. But repeated abuse > I'm gone AND they know why.
  4. 1
    Quote from Krissy,RN
    I worked nights as a private duty nurse. The good thing about nights is that the parents are sleeping most of your shift. You have a lot less interaction with the family. The hardest thing about home care is family dynamics in my opinion.
    Good point. I'm sure it's just as stressful for the parents too.
    Blackcat99 likes this.
  5. 2
    I guess I've been really, really lucky. I've worked with over two dozen clients in home health (my agency cross trains everyone and bounces them around) and I think I've only come across two clunkers where the mother was unkind. There have been quirky people where I have to tailor my personality to fit the situation, but I've only actually been shouted at once and it was the first case I've ever been on. The other mom just spoke to me like I was a piece of dirt on her shoe. I left both cases.
    nursel56 and Blackcat99 like this.
  6. 1
    Quote from CloudySue
    I guess I've been really, really lucky. I've worked with over two dozen clients in home health (my agency cross trains everyone and bounces them around) and I think I've only come across two clunkers where the mother was unkind. There have been quirky people where I have to tailor my personality to fit the situation, but I've only actually been shouted at once and it was the first case I've ever been on. The other mom just spoke to me like I was a piece of dirt on her shoe. I left both cases.
    I called the agency about the case I was on recieving verbal abuse. They said this case was a problem and I am getting a new case starting Monday. I started thinking about the way this woman was speaking to me and realized the tone, words as well as physical movements in her communication would never be tolerated in a business setting. She works in a business setting and is apparently successful in it, therefore indicating she has knowledge and ability to conduct herself differently than she was treating me! I also work PRN in corrections (formerly FT), and realized that we (nurses and security staff) would never talk to inmates the way I was being talked to!! The agency apologized to me for this experience. They told me this is the only case they have where this a problem. It's a tough situation.
    Blackcat99 likes this.
  7. 1
    So, I got a new case. Much better fit for me and the family is very nice. In spite of the conflict with the caregiver in my former case I really enjoyed nursing the little patient I had. I am enjoying my new charge also. I am at Level one right now ... an important asset to the nurse and patient in PDN is time. We have the time to develop the nurse-patient relationship with the patient and family, do the comforting and therapeutic things. I am really enjoying it. It is a luxury to be able to do this work as the money is not the greatest but because I am actually retired from another career this is a great fit for me. So happy I can use my nursing skill to make this contribution to the patient and his family.
    Blackcat99 likes this.


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