Quote from ColleenRN2B
I tried explaining that to my friend. She says they aren't "giving advice", just taking calls, talking with a Dr then returning calls. I said "so the one that calls in with chest pain and asks "should I come to the clinic or hospital?", are you telling them hospital?" She said "well of course!!" I said "that's advice". Great advice, sure, but advice nonetheless....
I'm a MA in Pa and I can tell you that the majority of clinics in my area have the telephones manned by personnel who not only are not nurses, but a lot who haven't even gone to school for medical assisting. Perhaps it's just because of our small, hick area, but to have a RN on the phones at these offices taking calls all day seems....very unlikely to happen...for the simple fact that the people who answer the calls in 99.9% of these offices also do pt. check in and check out, verification of insurances and collection of payments, they book future appointments and make copies of anything that needs making copies of...and this is usually for the low, low price of around $8.00 to $10.00 per hour.
If you are going to undertake putting a stop to this practice then I wish you luck because you've got a huge task ahead of you. You will find this sort of practice going on all over my central Pa area and it has been for years.
Just curious, how about those automated messages that patients hear before even speaking to an actual person that say "If this is a medical emergency, please hang up and call 911" ?