I was an MA in a Pediatric office for 10 years. Parents and kids can be difficult. With parents it's usually insurance issues or that they think their baby is getting too many vaccines at once. EDUCATING is the answer to difficult parents. Usually they simply are unaware of procedures and/or insurance policies and this leads to conflict. With difficult big kids you cannot give in to their drama. Keep cool and get done what you need to get done. Always speak to them in a calm voice and never let them see you sweat! Prioritization is what it always is...a kid in the waiting room who is in obvious distress should be roomed immediately and doc notified of the situation...all other patients or issues can wait at that point. But in a normal situation, go with the flow of the office and always be aware of how long families have been waiting. Good Luck!
Last edit by MAtoBSN on Aug 18, '12
: Reason: errors