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| |  Ways to improve communication with patients
- Avoid jargon, use common terms, i.e.; “high blood pressure” instead of “hypertension,” or “shots” instead of “immunizations.”
- Assess health literacy without causing shame by posing questions such as, “Many people don’t understand what this illness is. What do you think it is?”
- When explaining an illness or treatment, stick to a few key points the patient will remember.
- Use illustrations, pictures, and models whenever possible.
- Use “teach-back” methods, such as asking patients how they might explain their illness or medication regimen to spouses or friends.
- Make sure written educational materials are easy to read and understand.
- Use basic technology, such as the telephone or e-mail for patients who are comfortable communicating by computer, to follow up and make sure patients understand and are complying with treatment plans.
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