Improving patient satisfaction in OB - page 2

by PinkNBlue

3,427 Views | 14 Comments

What types of things are you all doing in your units to improve patient satisfaction? What works? What doesn't? Just curious on how other units are handling this, especially on a unit where we care for mostly well patients.... Read More


  1. 3
    I would suggest taking a look at your protocols and ensuring they are evidence based and mom/baby friendly. Instituting intermittent ausc as standard for low risk moms, performing all newborn care at the bedside, providing a comfy sleeping space for the partner, having rooming in be default, and allowing a normal diet during labor are things that come to mind. Of course hopefully your unit already does all or most of these things! Oh, and maybe have saline locks instead of IVs for low risk moms, tele for those who require continuous monitoring. another complaint i here sometimes is the transition to PP if you dont have LDRP rooms. No particular suggestions for that. Pls excuse typos, on my phone
    RNinLDRP620, LibraSunCNM, and klone like this.
  2. 1
    I think she's referring to a local anesthetic. IME, the injection of the local hurts about as much as the IV start itself (assuming the person starting the IV is skilled at it, and not digging around).

    During the day will have massage therapists come around and offer massages to the new moms. We also have "tea time" on T, Th and Sat at 2pm, where the room service staff come around with a cart with all kinds of fancy teas, as well as cookies, brownies, and little cups of mousse.
    RNinLDRP620 likes this.
  3. 0
    the tea time thing is an excellent idea for pp moms!


    Quote from klone
    I think she's referring to a local anesthetic. IME, the injection of the local hurts about as much as the IV start itself (assuming the person starting the IV is skilled at it, and not digging around).

    During the day will have massage therapists come around and offer massages to the new moms. We also have "tea time" on T, Th and Sat at 2pm, where the room service staff come around with a cart with all kinds of fancy teas, as well as cookies, brownies, and little cups of mousse.
  4. 0
    Quote from RNinLDRP620
    the tea time thing is an excellent idea for pp moms!
    I agree!! Love that!
  5. 0
    Yes, the local anesthetic is injected with a TB syringe. If performed well, the local injection is far less painful than the actual IV start. I speak from my own personal experience as a patient, and also feedback I've received from patients I've used local on.

    We've received many positive comments on patient surveys. It takes practice to hone the skill, but it's worth it IMO.


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