HIPPA Violation?

At our hospital, the pts can opt out of being in the "Pt/Guest Services" computer-ie if someone calls, the operator has no record of that person being a pt. Same if they call the unit-we say "I have no information for you on anyone by that name"-which isn't technically a lie. I don't have any info for you.

If they decide not to opt out, and someone calls, it's either "Yes, Ms. Jones is here, I'll transfer you to her room" or "No, we don't have a Ms. Jones on this floor, can I transfer you to the operator?" or something.

If you have no such policy, how about asking who's calling, having them hold, asking the Pt "Do you want me to transfer your aunt into your phone, or do you not want her aware you're here?" and then using one of the answers above based on what the pt wants. Otherwise, you really can't tell anyone over the phone that some one is a Pt, especially since you probably answer the phone identifying the unit as a postpartum. (At least that's what we learned in nsg. school and at other facilities I've oriented at)

The nurse you worked with violated HIPAA *unless* she spoke with the new mom who gave permission for her to inform her son.

This is absolutely a HIPPA violation. That nurse used information that is confidential that she heard on the job and released it to unauthorized person or persons. Wehter or not to tell them yes or no depends on hospital policy. Some state that you may acknowledge if they are a patient or not but then you must refer them to the family at their home. You may not release any information unless writen permission by the patient. If they are that close to the family they have their home phone and can contact them at home. Check with you supervisor........in a what if this happends kind of question. So you may get the best answer for you or you can always report this nurse to corporate compliance which is confidential

I think that the son's friend is the one who would have the right to charge nurse for HIPPAA violation, (not a vindictive person with a grudge against her ex mother-in-law.

yeah, that

I simply reply that due to privacy rules I cannot give out any information and they will have to get it from the family.
The nurse who made the phone call to her son should have known this.
Hope she learned from this.

Why is the ex wife listening to her ex husband's messages???

Ooh-good catch.

SOOOOOOOOO a HIPPA violation!