Where's my Littman Scope???!!!

My husband ordered me a Littman Master Cardiology scope before Christmas as a gift. It was supposed to be engraved. When we recieved it on January 10th , it was not engraved. We called Allheart immediately and they said to return it and it would be engraved and send back to us. We sent it back via FedEx and they recieved and SIGNED for it on the 13th. I called a few days ago and they told me they just recieved it, which I know IS A LIE !!!! I was told that they would have it "at least through next week" because they do them as they get them.

We have called and they always "are experiencing a high volume of calls. We apologize for the delay. Your call is very important to us. Please stay on the line" Has anyone had this kind of terrible customer service??? We called 2 1/2 hours before they closed and they were experiencing a high volume of calls the entire time. This is our first time dealing with them and I am not happy


We cannot get ahold of anyone there.

Kelly