UK: 'Nice' nurses to get free chocolate biscuits

  1. ‘nice’ nurses to get free chocolate biscuits
    the sunday times - uk

    ... two years ago a resolution at the annual congress of the royal college of nursing proposed that nurses were now “too clever to care” and suggested that the ...

    ...an editorial in nursing times magazine said nurses did not need bribes to be helpful and pleasant to patients. it said: “excessive workloads and paperwork prevent nurses from spending time with their patients and caring for them properly. this is a fundamental problem that can never be rectified with a hot drink and a biscuit, or other such imports from industry.”
    Last edit by NRSKarenRN on Nov 11, '06
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  2. 38 Comments

  3. by   PANurseRN1
    "Fetch that chart! Gooooood giiiiirrrrrl! Now sit! Roll over! Beg! Gooooood giiiiirrrrrl! OK, here's your treat!"
  4. by   StNeotser
    In recent years there have been growing concerns about nurses who are “too posh to wash” and prefer to spend their time on administrative and technical tasks rather than basic care.



    I hate the way this is worded. Prefer to spend their time on administrative and technical tasks? I believe what they mean is hanging IV's instead of smiling at another patient because it's the priority. Or maybe calling a med into pharmacy is one of those administrative tasks that they are "preferring" to do instead of chatting with the patient?

    Or maybe their day is spent like this:

    http://allnurses.com/forums/f8/why-d...ingale+ward%22
    Last edit by StNeotser on Nov 11, '06
  5. by   mekrn
    This is so offensive! I am not a puppy and do not need a treat for being a good girl! Just a little respect, please!

    If I was one of these UK nurses, you know where I would tell them to put their biscuits!!!!
  6. by   UKRNinUSA
    [QUOTE=StNeotser]In recent years there have been growing concerns about nurses who are "too posh to wash" and prefer to spend their time on administrative and technical tasks rather than basic care.

    "Too posh too wash" ????? It's not about being "too posh" its about appropriate allocation of scarce resources. These people don't have a clue what they are talking/writing about. It doesn't take a degree in nursing to be able to wash somebody's butt -anybody can do that. However anybody cannot do the various technical and administrative tasks the writer alludes to. Duh!Would you hire an aeronautical engineer to make a paper plane for you kid? No, of course not. I'm truly glad to have left UK nursing behind if this is an example of the attitude toward nurses over there. I have to go calm down now -maybe I'll have a "nice" cup of tea and a chocolate biscuit.
  7. by   augigi
    This was discussed on our breakfast talk show this morning (Sunrise) and the people debating it ended up saying they felt it was insulting and the nurses were probably overworked, underpaid and doing too much paperwork to smile.

    I agree!
  8. by   Nemhain
    I do have to admit that a cookie (biscuit as it's called across the pond) and a coffee do make me smile, but only when I'm in my pajamas watching a good movie. Sorry, but a cookie and a coffee won't make the mounds of paperwork, phone calls, tasks, and other random b*ll sh*t any easier to do... NO, not even if it's double chocolate chip. I'll just get crumbs on the keyboard! I can just see this patient scenerio: "Uh, sir sorry about your wound dressing... I've got to do it over 'cause a chocolate chip from my complemetary cookie that's supposed to make me smile at you more just fell into your pressure ulcer. I know that's gross and you're upset, but look on the bright side... I'm smiling!"
    :roll
  9. by   SharonH, RN
    Quote from nrskarenrn
    'nice' nurses to get free chocolate biscuits
    the sunday times - uk

    ... two years ago a resolution at the annual congress of the royal college of nursing proposed that nurses were now "too clever to care" and suggested that the ...


    how revoltingly patronising!
  10. by   UKRNinUSA
    Quote from Nemhain
    I can just see this patient scenerio: "Uh, sir sorry about your wound dressing... I've got to do it over 'cause a chocolate chip from my complemetary cookie that's supposed to make me smile at you more just fell into your pressure ulcer. I know that's gross and you're upset, but look on the bright side... I'm smiling.":roll
    LOL -good one!
  11. by   gonzo1
    This is sickening. As I was reading it a picture of a doggie wagging its tail for a bone came to mind. Apparently that is how we nurses are viewed by administration. I usually smile and am nice to my patients but it can be hard sometimes when you have 2 patients crashing, a drunk calling you nasty names and you realize you haven't even peed in 7 hours and decide that you should at least be able to do that so you take 3 precious minutes to pee. Of course a meal break is a practically unheard of luxury. ANd no its not because we are maryr marys, it's because most of us really care about the patients we are taking care of a feel a real responsibility to do as much as we can with as little resources as we have.
    A chocolate chip cookie would not do it for me. I am at least worth a boston creme from dunkin donuts.
  12. by   imenid37
    I love tea and cookies (biscuits). It would be great to have enough help to take a break to have some extra $$$ for all of my hard work to buy my own snack. Gee, then the nurses might really smile if they could do a good job and were well-compensated. That sounds like a better plan to me. I think we should reward good physicians with mints or maybe little tea sanwiches. OOps..not professional! Neither is this nonsense. Ironic they want nurses to act like professionals, but be pleased when they are treated like little children. I am glad my parents emmigrated here from England before I was born. I wouldn't have lasted 19 years in nursing over there. It is not easy here, but I know that nurses in the UK generally have it much worse than we do.
  13. by   SmilingBluEyes
    I find this incredibly insulting.
  14. by   emmalou*
    Well this would not go down well in Australia where I'm from. Firstly, as others have said here, its incredibly insulting and patronising and aussie nurses don't take too kindly to being patronised. It also singles out nurses from other health professionals as being treated differently, which is unfair. I know plenty of medical officers and admin staff who are rude to patients.

    Secondly, it doesn't look into or resolve the issues which are causing nurses to allegedly give negative customer service - perhaps staffing is an issue, or working conditions aren't adequate or staff morale is low for some other reason - these are issues which affect nursing worldwide, how difficult can it be for management to figure this out?

    Thirdly, all this will encourage is insincere smiling and chatting - I am genuine in my interactions with patients and it won't continue if some stupid nurse manager is standing behind me with her cookie coupon.

    If I worked somewhere that did this, I would refuse those stupid cards for coffee and biscuits. When I chat and have a laugh with patients and their relatives and help them above and beyond the course of my duties (as I know most nurses all over the world do), I do not want a reward for it, as I consider this my job.


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