Re: U.S. News ranks hospitals with best nurses
Yeah, these were based on surveys. My problem with surveys is this:
Had a pt. recently who was STARVED for attention. Elderly lady, anxiety disorder, a bit obnoxious to be frank about it. Family was done dealing with her constant crisis BS. We had low census at the time. Our nurses had extra time to spend with her, which is what she wanted.
GN made a med error with her.......actually gave someone across the hall her meds and visa versa. So, of course, when this happened, there was a lot of hourly vitals, constant assessments and reassessing. In short, she had a day and a half of almost 1:1 attention..............and LOVED IT.
When she filled out her survey, she gave the facility all 5s!!!!
Now, in the absence of the med error, she would have not gotten so much extra attention. IMO, a little less attention but not getting the meds of someone across the hall is "better nursing care". She doesn't see it that way though. I will guarantee it that if the med incident had not occurred, she would have felt ignored and given something other than 5s on the survery, regardless of how often we went in her room.
And, as I understand it, this is not the "exception" when it comes to surveys. Very few of them are filled out in an objective, non-bias way.
Nursing News