When patients can make requests for room servicing and health education through their televisions, they report greater satisfaction, and nurses say they have more time to devote to clinical work. That's according hospital surveys provided by Skylight Healthcare Systems, a company offering such services.
A growing number of hospitals are expanding their television offerings. In October, Health First in Florida, will begin offering such Skylight's ACCESS service for 700 beds, including just over 100 in a dedicated heart hospital.
The non-profit health system has been named one of the nations "100 Most Wired" hospitals for the last two years. Health First currently runs three hospitals, plus outpatient clinics. The new heart hospital opens later in 2006.
Health First CIO Rich Rogers said that he began looking for television services similar to those offered by the hotel industry. He and his team researched vendors at the annual meeting of Healthcare Information and Management Systems Society, a large trade group, and eventually requested proposals from seven vendors.
During the approximately six-month process, representatives from nursing, patient relations, facilities, clinical engineering and marketing evaluated the systems, assigning points according to desired attributes.
Full Story: Television: The New Nurse's Little Helper