Hospital reveals details to prankster pretending to the The Queen - page 3

The hospital treating the Duchess of Cambridge has released private details about her condition to two prank callers from an Australian radio station. More: I bet the Nurse in question is... Read More

  1. Visit  NRSKarenRN profile page
    3
    Having worked nights for 15 + years, 7 as only nurse on floor (good ole days), how many radio stations call you at 2AM -- zippo in my experience; however many family members called.
    Fiona59, Orange Tree, and hiddencatRN like this.
  2. Visit  rumwynnieRN profile page
    1
    You give report, and everything's fine, and you get this phone call, "....did the Queen call you last night?"

    O.O;

    And really, how do you verify the Queen's identity on the phone? I really can't imagine how that conversation would go. How do you say, "Excuse me Your Majesty, but I need to verify Your identity."
    Orange Tree likes this.
  3. Visit  OnlybyHisgraceRN profile page
    2
    I feel really bad for this nurse. I mean what was she supposed to say. I can imagine a whole different scenario:

    Secretary: "nurse Jane, the Queen and Prince Charles are on line 1"
    Nurse: "Hello, this is Jane how may I help you"?
    The "Queen": "Hi, I'm the Queen calling to check on Kate"
    Nurse: " And I'm the President of the UK, good try though..... "

    I mean seriously, how many of us would truly seek verification from the Queen or President. Where I used to work each spokesperson for a pt. had a password and they would have to give the password before receiving any information. This was an awesome system, but I bet any amt. of money that if the President called to check on His wife, and the nurse BELIEVED it was him, there wouldn't be any verification.

    I think the nurse should do an inservice, get a written warning at most and carry on. I know HIPAA laws are important, but this was a cruel joke.
    The radio personel, will probably get no punishment; after all they didn't break any laws.
    DizzyLizzyNurse and Orange Tree like this.
  4. Visit  rumwynnieRN profile page
    2
    I said that to my dad, and he has interesting story about a certain politician who called to check on her classmate. My dad, who was unaware of current events at the time, said, "um, well, I can't tell you anything. You can speak to the charge nurse if you want."

    The charge nurse asked him, "Do you know who you just spoke to?"
    Dad: "No. Who was that?"
    CN: "That was First Lady Hilary Clinton. Good job though on not telling her anything. She'll be here anyway."

    I don't think my dad got to meet her. Then again, if he did, my father's a Republican who would never admit to such.

    I'm hoping I have the same ignorance of current events in the should I have to deal with a similar situation, but for this case, I stand by what I said, and I agree with you: how do you even verify the person on the other line? And what happens if that really was the Queen? Do you get reprimanded for "disrespecting" her?
    sharpeimom and DizzyLizzyNurse like this.
  5. Visit  irisheyesRsmilin profile page
    0
    I listened to this prank too, and the first thing that hit me is that the "nurse" sounded like she was part of the prank too and maybe it was all a set up and the callers were not truely talking to the real hospital. The reason being is that the operator and nurse only was told that " this is the Queen and I am checking on my grand daughter Kate". I think you would have to be a complete dimwit to fall for this line especially a facility who treats the royal family and should be used to this....I think this is all a prank.
    Just my 2 cents...
  6. Visit  traumaRUs profile page
    0
    Merged threads.
  7. Visit  SoldierNurse22 profile page
    0
    Wow. I find it sad that the general consensus here is that "well, if the nurse THOUGHT it was the Queen, who can blame her for giving info?"

    Wake up, folks! It doesn't matter WHO a caller CLAIMS to be! Without a password/verification system, no info goes out without patient permission, and that's just the breaks. I'd much rather be yelled at for NOT giving out info to a bigwig than for blabbing confidential information to some unknown, unverifiable source! At least the first scenario, you have a decent defense. The second one, you broke the law because you were ...what exactly? Afraid? Afraid of what? Doing your job correctly and protecting patient privacy? Good luck with that one!
  8. Visit  Ntheboat2 profile page
    0
    Where I work, we are told to forward any press inquiries to the manager. On night shift, it would be whoever is THE boss of the facility at night. Even though they posed as the queen and the prince and not as press....I would put something like that right up there with a "let the manager deal with this" situation. I mean, it IS just like answering questions to the president because his wife is a patient. Would I answer because I believed it was the president? We can all say what we would've done in any situation, but I think for any high profile patient, I would get that off my back.
  9. Visit  OnlybyHisgraceRN profile page
    3
    Quote from SoldierNurse22
    Wow. I find it sad that the general consensus here is that "well, if the nurse THOUGHT it was the Queen, who can blame her for giving info?"

    Wake up, folks! It doesn't matter WHO a caller CLAIMS to be! Without a password/verification system, no info goes out without patient permission, and that's just the breaks. I'd much rather be yelled at for NOT giving out info to a bigwig than for blabbing confidential information to some unknown, unverifiable source! At least the first scenario, you have a decent defense. The second one, you broke the law because you were ...what exactly? Afraid? Afraid of what? Doing your job correctly and protecting patient privacy? Good luck with that one!
    It is easy for us to say what we would do in this situation, but fact is we were not in this situation. Yes, I understand HIPAA and etc. However, there were times when I had sick patients in the ICU and the closet family member was a thousand miles away, do you think the social worker and doc didn't take their word that they were who they said they were? Um, think again.
  10. Visit  Kooky Korky profile page
    0
    I'm surprised the royals go to public hospitals. I thought med care came to them.
  11. Visit  pookyp profile page
    0
    So that nurse was found dead today. They say suicide. Hmm...
  12. Visit  FlyingScot profile page
    1
    Altra likes this.
  13. Visit  Anoetos profile page
    0
    Not the nurse with primary care for the duchess, the nurse who put the call through.

    No less sad for the fact.
    Last edit by Anoetos on Dec 7, '12

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