Hospital reveals details to prankster pretending to the The Queen - Page 3Register Today!
- Dec 6, '12 by thumperxxI Feel bad for the nurse, she wasn't going to question "the queen" who had been put through to the ward without any problems. The nurse did sound nervous , its the radio hosts that have problems. I don't think the female radio host would appreciate that kind of thing if she was the one vomiting and feeling awful with Hyperemesis. Its their jobs that should be on the line, not the nurses. I think most nurses would have done the same thing....The call had been put through.....
- Dec 6, '12 by picurn10That's exactly what I thought! The hospital seems to be defending her though. HIPPA came about due to insurance companies, so I imagine laws in countries with government healthcare, it would be a lot different. My hospital uses PIN numbers for pts and without the PIN we can't release info. Still, it makes me nervous releasing infor over the phone.
- Dec 6, '12 by nurse2033HIPAA in the US is specific but the principle applies everywhere. If the nurse was told by someone that it was a family member it should fall on the person who "verified" the family member in the first place. She should have not been so naive though and realized that her patient was "special" and subject to some unique issues, like the paparazzi.
- Dec 6, '12 by imintroubleI cringed when I heard the conversation between the nurese and the "queen". I can put myself in that nurse's shoes.
I would have simply put that call through to the room, since the pt had had a good night and day. That's my trick to avoid the HIPAA quandary. If a person on the phone is asking questions I shouldn't answer, and the pt is Ox3, I usually say, "I'll let you talk to the pt about that".
I applaud the administrator for standing behind his/her staff.
- Dec 6, '12 by Esme12I had Hyperemesis Gravidarum for 6 months........and I would have sworn I was going to have may baby through my mouth. I feel bad for that nurse...it was nighttime...there were limited resources to ask questions....it the Queen for goodness sake......
I found it fascinating that the hospital took the blame instead of making the nurse the scapegoat with the nurse being the corrective action.
I wish they'd leave Prince William and his growing family alone.....for it killed his mother. Sigh...
- Dec 6, '12 by rumwynnieRNYou give report, and everything's fine, and you get this phone call, "....did the Queen call you last night?"
And really, how do you verify the Queen's identity on the phone? I really can't imagine how that conversation would go. How do you say, "Excuse me Your Majesty, but I need to verify Your identity."
- Dec 6, '12 by OnlybyHisgraceRNI feel really bad for this nurse. I mean what was she supposed to say. I can imagine a whole different scenario:
Secretary: "nurse Jane, the Queen and Prince Charles are on line 1"
Nurse: "Hello, this is Jane how may I help you"?
The "Queen": "Hi, I'm the Queen calling to check on Kate"
Nurse: " And I'm the President of the UK, good try though..... "
I mean seriously, how many of us would truly seek verification from the Queen or President. Where I used to work each spokesperson for a pt. had a password and they would have to give the password before receiving any information. This was an awesome system, but I bet any amt. of money that if the President called to check on His wife, and the nurse BELIEVED it was him, there wouldn't be any verification.
I think the nurse should do an inservice, get a written warning at most and carry on. I know HIPAA laws are important, but this was a cruel joke.
The radio personel, will probably get no punishment; after all they didn't break any laws.
- Dec 6, '12 by rumwynnieRNI said that to my dad, and he has interesting story about a certain politician who called to check on her classmate. My dad, who was unaware of current events at the time, said, "um, well, I can't tell you anything. You can speak to the charge nurse if you want."
The charge nurse asked him, "Do you know who you just spoke to?"
Dad: "No. Who was that?"
CN: "That was First Lady Hilary Clinton. Good job though on not telling her anything. She'll be here anyway."
I don't think my dad got to meet her. Then again, if he did, my father's a Republican who would never admit to such.
I'm hoping I have the same ignorance of current events in the should I have to deal with a similar situation, but for this case, I stand by what I said, and I agree with you: how do you even verify the person on the other line? And what happens if that really was the Queen? Do you get reprimanded for "disrespecting" her?