Hospital or Hotel?

[quote=The PTB do not have to deal with the fall-out they create, and what they are creating is an overindulged, pampered, self-centred, spoiled clientele with the most unrealistic expectations regarding the staff providing their care.

Indy, as it stands now, it is often the nurses that are the first to hear the request/complaints of their patients. That will never change, even with a conciege provided for them to call. In fact they will probably want the nurse to call for them to get that Starbuck's, and probably reheat that same Starbuck's fifty times before they finish it. What you will find true within any facility is that when other departments are short-staffed or busy, it gets dumped onto the nursing staff. The same would be true with a conseirge service, if they were short staffed or busy, it would be the nurses who would be expected to pick up the slack. The bigger problem is explaining/educating the public as to what the nurse's role is during their recovery. We are there to facility their recovery, monitor their condition, implement care designed for their benefit, etc. It is also not only one patient that we are there to provide this for, we have to coordinate the care of all our patients and prioritize that care. What we are NOT THERE for is to wait on them hand and foot over frivolities.[/QUOTE]


Exactly what I was thinking when I posted the article originally. I'm seriously afraid of what this will all lead to.

Hoo boy did you touch on a sore subject here. Right on the nail.

I'm not encouraging this, but the thought crossed my mind about how hospitals in some other countries operate. In some, they bring their own linens and change their own beds (or their family does it for them), for heaven's sake. No one is suggesting that the American system go to that length, but will someone get it through their heads that a hospital is not spelled Hilton.