Here it is!! Call First Program

  1. http://www.indystar.com/apps/pbcs.dl...NESS/709210426



    Patients at Community Health Network can hit the nurse-call button for everything from requesting an extra blanket to vital medical help.


    But now patients at Community's five area hospitals have a potentially powerful new communications tool -- the telephone, to call for a second opinion.
    This month the Indianapolis hospital system launched its Call FIRST program, allowing patients and their family members access to a special in-hospital telephone number to call if they have serious questions or concerns about their condition or the care they are receiving.
    A nursing supervisor or consult nurse will be at the bedside within 15 minutes to assess the patient and the care being provided, Community said.


    And here it is - this seems to be a form of what some posters before were talking about - the rapid response team for the families!!

    I used to work for these people - I just thought this was an interesting development - other thoughts??
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  2. 17 Comments

  3. by   nyapa
    Say what! If a patient has a complaint, then a senior nurse comes within 15mins to do an assessment of the condition and treatment of the patient? What constitutes a valid complaint? The nurse not getting to the buzzer quick enough? Something as simple as this can upset some patients! Never mind the poor nurse who will be scooting around trying to make every patient happy on top of providing safe, appropriate nursing care.

    Will the senior nurse actually rule in the floor nurse's favour? I don't think so...
  4. by   Diary/Dairy
    I expected that response - surely there has to be SOME qualifying criteria, not just, "it was the 45th time I hit my call light this hour and someone was not here within 2 minutes." I think this system might have some good outcomes, but tend to be suspicious of it at this time.
  5. by   traumaRUs
    I'm sure these nurses will not only be experienced RNs but also have excellent communication skills and the ability to defuse the situation quickly. Can't say I would be applying for this job though.
  6. by   Diary/Dairy
    That is an excellent point! I get too cynical sometimes already!! Can't say that this job is one that I would want either.....
  7. by   cmo421
    It is all about customer service these days! Clients and their families will surely like this new service and it might bring about many good things for staff also.Think about the statistics that could be gathered . If so many complain about the lack of availability of staff, they will have to look at the numbers. I am sure that whoever gets this job will be someone who has lots of tolerance and patience.
  8. by   General E. Speaking, RN
    We have a nice printed sign in every patient's room that says if you are not happy with your care, call this number. It rings directly to administration (business hrs) and the house supervisor's phone (non-business hrs).

    Pretty soon we will be required to wear a bumper sticker on our bottoms that say, "If you are not happy with my nursing, call 1-800-CRAPPYCARE."
  9. by   cmo421
    Quote from kriso
    We have a nice printed sign in every patient's room that says if you are not happy with your care, call this number. It rings directly to administration (business hrs) and the house supervisor's phone (non-business hrs).

    Pretty soon we will be required to wear a bumper sticker on our bottoms that say, "If you are not happy with my nursing, call 1-800-CRAPPYCARE."

  10. by   Little Panda RN
    Pretty soon we will be required to wear a bumper sticker on our bottoms that say, "If you are not happy with my nursing, call 1-800-CRAPPYCARE." [/quote]


    :roll:chuckle
  11. by   oramar
    Good luck, it sometimes takes the supervisor longer than 15 minutes to respond to a staff call about some pretty serious issues.
  12. by   nyapa
    I guess what I am concerned about is that ppl who complain generally complain about little things. Many ppl who may have a concern can rationalise and see why something may have happened. Some ppl don't complain when they should. So I figure that the ones who would complain in the main would be ppl who complain about not so important things...logical on my part? or wacky?
  13. by   leslie :-D
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    Last edit by leslie :-D on Sep 21, '07 : Reason: deleted stupid joke.
  14. by   pinoy_guy
    Quote from diarygirl512
    patients at community health network can hit the nurse-call button for everything from requesting an extra blanket to vital medical help.


    but now patients at community's five area hospitals have a potentially powerful new communications tool -- the telephone, to call for a second opinion.
    this month the indianapolis hospital system launched its call first program, allowing patients and their family members access to a special in-hospital telephone number to call if they have serious questions or concerns about their condition or the care they are receiving.
    oh gumamela.

    this is a very bad idea.
    Last edit by pinoy_guy on Sep 22, '07

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