Re: Interesting CNN article about ERs
It is unfortunate, but, I hate to say that I have witnessed things like this happen at my hospital. I do not work in the emergency room, so, I don't have first hand knowledge on the dynamics, but, I can see that the medical staff working there is overwhelmed. However, I have seen nurses become very rude and antagonize patients and their families. Once, my son came to my clinic (when I was an aide) from school. As soon as he walked in, he held his chest and collapsed in front of me. I went to one of the doctors I know and asked him to see my son, and he immediately brought us down to the peds ER. My son has a social phobia, and does not express himself very well. He always assumes that he is bothering people even when he has a legitimate reason, and many times, he would mumble when he speaks. When we got downstairs in the ER, the nurses noticed that I had a hospital ID on. I told them that he was complaining of chest pain, and then, the doctor that escorted us there had gotten the pediatrician. Immediately, he ordered an EKG and bloods. One of the nurses refused to do the EKG until my son took his shirt off. The way she said it made it seem as though she was not concerned that this boy was clutching his chest and crying. I pushed her out of the way, removed his shirt and did the EKG myself. Then, they didn't know what tubes to use to draw for cardiac enzymes. I drew his blood. I then said that I will be the one to do what needed to be done and interact with the doctor because they already showed me that I cannot trust that myself or my loved ones would be treated where I work with care and courtesy (heck, they come to my clinic and want to be seen first, don't they??).
He was fine. I wrote a letter to the director of nursing and the chief operating officer and told them point blank that I would not want anyone I love to be treated in my ER. I know it is busy, overwhelming and frustrated. But, if they cannot demonstrate common courtesy to their own employees, how would they treat strangers that they see daily??
One of the things that I find incorrect about this article is that many communities do not have their own physician to contact if they are to visit the emergency room, or that their doctor works at the hospital, but is either on rotation in the clinic or on the floors. Basically, a person under these circumstances is at the mercy of that emergency room. At least if respect is shown towards the pain, fear and diagnosis of the patient, it usually has a calming effect, and a sense of trust is built.
I am only speaking from experience of my hospital. I have visited ERs over the years that offered prompt, swift service. I wish I can say that mine offers the same.
Nursing News