Found at Philadelphia Business Journal link
ER Concierge Services at Hospitals Boost Bottom Lines
By Stephanie Armour - Nov 26, 2012
Hospital emergency departments eager to woo patients are borrowing an idea from the restaurant industry. ER online reservations are available at more than 100 hospitals, including facilities run by Tenet Healthcare Corp. (THC)
, the third-largest U.S. hospital company. Reservations and other concierge services, including mobile apps that provide wait times, are intended to make emergency room experiences more palatable.
Being a Philly girl, while I appreciated the hospital billboards in New Orleans advertising wait times when I needed treatment while on vacation laast year, however the ER is not meant for reservations --that's urgent care center.