Correlating high patient satisfaction with higher patient death rates

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    dying for satisfaction

    a study published in last month’s archives of internal medicine has reignited the patient sat survey debate, correlating high patient satisfaction with several negative indicators, including higher patient death rates. …

    … a study published last month in archives of internal medicine called “the cost of satisfaction.” the study reviewed patient satisfaction surveys from nearly 52,000 adults and correlated high patient satisfaction with several negative indicators, including higher patient death rates.

    the study authors analyzed national medical expenditure panel survey (“meps”) data from 2000 to 2007 and then compared satisfaction scores with variables such as self-rated health status, health care utilization, health care expenditures, prescription drug expenditures, and future mortality. the authors even calculated the study data after excluding patients in poor health, theorizing that such patients would be more satisfied with their physicians, but would also be more likely to die from their diseases.

    results of the study showed that patients who had the highest satisfaction ratings spent 9% more on health care and prescription medications than did patients who had the lowest satisfaction ratings. in addition, the most satisfied patients had a 26% greater risk of death compared to least satisfied patients. when patients in poor health were excluded, the risk of death for these highly-satisfied “healthy” patients increased to 44% more than their least-satisfied counterparts. …

    patient satisfaction scores may be “here to stay,” but as the archives study shows, those who over-rely upon patient satisfaction results may do so at their own peril. …

    http://www.epmonthly.com/columns/in-...-satisfaction/
    lindarn likes this.

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  2. 4 Comments...

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    How interesting. Of course, like the article states, there are other factors at work. But I find it gratifying to think that perhaps the "Have-it-your-way" and "the-customer-is-always-right" attitude of current medical treatment might be wrong. Is it too much to hope that this as the beginning of the end for Press-Ganey?
    lindarn likes this.
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    Don't hold your breath...
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    Would you like cream or sugar with that? Ketchup, mustard, tomato, lettuce or pickle, Mrs. Dash or pepper with you hamburger??? Yep, your satisfaction is my goal
    Last edit by aznurse1 on Apr 14, '12 : Reason: spelling
    lindarn likes this.
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    Would you like cream or sugar with that? Ketchup, mustard, tomato, lettue or pickle, Mrs. Dash or pepper with you hamburger??? Yep, your satisfaction is my goal<IMG class=inlineimg title=1nurse border=0 alt="" src="http://img.an-file.info/smilies/nurse.gif" smilieid="30">


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