Re: Nurse Manager and Risk Management
I like to use the BEER method.
BEHAVIOR: What is the employee doing or not doing that is unacceptable?
EFFECT: Why is the behavior unacceptable? How does it hurt productivity, bother others, put someone at risk. etc?
EXPECTATION: What do you expect the employee to do, not do, to change?
RESULT: what will happen if the employees changes or the consequences if this behavior continues?
Then NM can ask nurse what are HIPAA regulations regarding this situation? The NM can correct any false statements. NM can then refer nurse to Nurse Practice Act, facility policies or online training for remediation, if needed. The idea is to get the nurse to acknowledge the mistake and offer a way to prevent it from happening again.
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