Re: Difficult Employee...What do I do?
I think you cut her hours down as low as you feel you can and then "take her when you can get her" without counting on getting any more hours of work from her. Then, stop agonizing over it. Pretend she is not really a part of your regular staff -- but just a trained worker who comes in occasionally to add to your staff.
You might want to try canceling her set schedule while complying with her "no 2 days in a row" need. For example, tell her that she might be scheduled for either a Tuesday or Wednesday or Thursday, but that you would never schedule her 2 days in a row. I doubt her disability paperwork says that her scheduled day must be a Wednesday. That would give you some flexibility to help your schedule and give her a little less power in your relationship. It would help you regain some control.
As for scheduling other activities on days she knows she will have off ... well ... that's every employee's right and you simply have to get over that. We are all free to schedule other activities on our days off. Don't waste your energy focusing on something that is a basic right. Instead, focus on the real source of your anger -- that this employee is taking advantage of the situation. Focus on regaining some control by not guaranteeing her a set schedule so that you can better staff your unit. Then let her decide if it is a job she still wants.
Good luck!
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