Quote from LynnLRN
I feel like this is coming from the "obama healthcare reform" with all the hcaps and financial rewards to hospitals based on certain dashboards and patient satisfaction. They are monitoring ER waiting times and the time it takes from being seen in the ER, being changed to an inpt and after that how long it takes the ER to get the pt the floor.
Development of HCAHPS, or patient experience based reimbursement, was started in 2002 and first rolled out for use on 2006. It's part of the HITECH Act, not "Obamacare", which was introduced in Congress before Obama was even President.