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| No. 2 | 
Dec 03, 2006, 07:15 AM
 Re: Physician Complaint
Just make sure you are documenting in your chart and cya. If management is backing you then I wouldnt worry too much about it. When I first became an RN and was in my orientation in a CCU one of the task was to spend one week doing nothing but giving the unit meds. While making med rounds I was in a pt. room when the MD came in and he started bouncing all these questions on me regarding the pt who was on a vent and in full blown DIC. She was also very alert. I had to push lasix and had checked the chart to ensure labs were ok regarding lytes etc. Otherwise I only had a general knowledge of this patient as it was a 19-bed unit. When I responded that I would be happy to get the pt primary care nurse as she could provide him with more update information on the patient this MD went off on me right in front of the pt. "What are you doing pushing meds on my pt when you dont know sh** about them". Needless to say I went right ahead and finished pushing my meds (I was pushing them when he came in) and did what I was doing, never responded to him during his tantrum, finished assured the pt I would get her primary care nurse to come in as it was obvious in her face he put her in a panic!! I went out got the primary and explained the situation then waited outside the pt door. When the MD came out I stopped him right there and told him "If you ever have a question regarding my nursing actions then feel free to ask and ask appropriately. Most definitely never approach me in that manner in front of a patient again!" If you have any further questions I will be more than happy to get my NCM and we can meet as soon as you like in her office to discuss any questions you have regarding the practice of med orientation on this unit PRIVATELY." Needless to say he apologized called me MS,. then never raised his voice at me again after that. My understanding he had a habit of hitting up new grads this way but I wasnt one to run with my tail between my legs in fear.
 | | No. 3 |
Dec 03, 2006, 08:56 AM
Re: Physician Complaint
Recheck your notes, go over your actions in your own mind, make sure you have a clear explanation of exactly what you did, how you did it, and approximately how long you were working with the patient. If the untouched order was not related to transfer, if you truly feel it was a doable order prior to transfer then file a complaint against the other unit, and please do make it clear that you feel the physician should be written up for his treatment of you. I think you will be fine, do not expect the doctor to be too forgiving if he is shown to be at fault for his conduct, and do not put too muh trust in your fellow nurses. Seems like when trouble happens, the s$&% hits the fan in many unexpected ways. Good luck.
| | No. 4 |
Dec 03, 2006, 09:17 AM
 Re: Physician Complaint
I had something happen to me like that, charting is key. I knew after my shift NOC, poop would hit the fan. I got off at midnight, and left the job at 4:30am. I probably finished up my regular charting at 1am, but i charted 3 hours, 6 pages, legal pad, on this pt. Needless to say, she ran out the facility and jumped on the city bus (lol) that morning, but because of my in-depth charting, time-line, intereventional charting, they never said a word to me, but, sorry you had to go through that. I find, that if a job is above my stress level, in terms of staffing shortage, nurse to patient ratio, people just plain after you, bad attitudes, too many lazy folks, non-team player attitudes, I'm out. My nursing is priviledge and a excellence. I have told NM, I will not work with others, because of liability, and if nothing was done, adios.
I have been thrown a party at every job I have left, cakes, balloons, plants. I treat others like I want to be treated, patient, staff, etc.  | | No. 5 |
Dec 03, 2006, 10:21 AM
Re: Physician Complaint
What is the policy on orders written before transfer? Our policy: definite transfer orders are done by the transferred TO unit.
Routine orders before transfer orders are done by the transfeer FROM unit. It only makes sense that a M/S floor may not be set up to do some things that are ordered.
As far as Mr/Ms. Doctor.....some get off on powertrips. You were doing what you were supposed to do.
One thing I might suggest is having your "brain" or other paperwork on a clipboard. Even if it isn't official charting it shows you were doing systematic care of your patient. It is especially useful as far as times are concerned.
| | No. 6 |
Dec 03, 2006, 11:41 AM
Re: Physician Complaint
Thank You all for responding
I now it is difficult without knowing the whold story
The order in question was a DIC panel ordered at 830AM in the ER and I recieved the pt at 1030am, it should have been done at 830 however I do accept some accountability for that had I reviewed the chart/put it together I would have seen that it was not done and initiated it but again I never cracked the chart open until 45min after the pt was on my unit because i was sitting on the bed with her until her pressures and appearance looked better.
I was asked what I might do differently and honestly I would do the same, hindsight is great so of course now i might ask someone to put my chart together or check her records and ER paperwork in case there was something missed in report, but really we never do that
pt first chart later- i still stand by that
I am not a new nurse I am an exp. RNC that has been there longer than this phys. I do agree this situation was not ideal I would have liked to go through her records to know more as well but the situation would not have been appropriate for me to review the chart 1st.
also this MVA pt just exp a tremendous loss and I needed to be ginger with her I sat on the bed assessing/bolusing as well as discussing POC offering support to her and her husband and allowing her to express her emotions as needed. 40 min wasn't really that long for all of that, I felt like she was in need of immediate care/action however I did not feel she was in dire straits or I would have called the phys. and asked that they come immediatly but I knew they would be there soon
my charting was all done after the fact-the whole chart
I progressed a couple paraphraphs on the situation (1hour)
I have gone over the situation and I would still be with the pt initially however this phys putting so much energy into reporting me (going to my director/chief of staff/and planning to discuss it at the phys mtg.), makes me feel guilty-know what I mean?
also if the phys. really was interested in pt advocacy they should have come to me immediatly so we could be on the same page with her care, but because she waited it feels "slithery" like she is trying to get me in trouble
I have never had a review of my chart like this - sigh-
I have a feeling that even though it appears that I have the support of my coworkers and managment at this point, they will also want to pacify the phys and show that action was taken.
| | No. 7 |
Dec 03, 2006, 11:56 AM
Re: Physician Complaint
You did nothing wrong. The doc, on the other hand, sounds like a powertripping mess. The ER screwed up and needs to be reprimanded. Do you not have a secretary who can help put charts together and who would, presumably, find missed orders, or does that cost too much money?
I guess you could have kept the chart with you and somehow flipped through it in between bolusing but the physician's actions are a complete insult.
I think you should not wait for someone else to write her up. You do the writeup yourself. Send it to your boss, her boss, and Admin. She needs to know that she is disrespectful and out of line. If you don't quite want to put it in writing, then tell her verbally that she is to stop slandering and defaming you and that she is to approach you personally and in a respectful, adult, courteous manner with any concerns she might have. Tell her she needs to find out why the ER didn't draw the lab and ask her how you are supposed to do the work of a clerk and a nurse and why she personally doesn't open the chart or look up the lab results if she needs them. Be nice when you talk to her and have a couple of witnesses. Keep a written record.
| | No. 8 |
Dec 03, 2006, 12:07 PM
Re: Physician Complaint
Hello Trudy
yes I could have brought the chart with me but still I don't know that I would be looking at it I was literally sitting with her on the bed.. one hand on her one hand on her IV bag making eye contact with her while she was sobbing about her loss.
we do have a clerk but they just put the papers under the right tab and hand it to the nurse, I have already addressed this learning moment with that clerk
yes I plan to discuss this with the phys. simply (non aggressive)
Thank you
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