I just received a voice mail from an RN Surveyor for the State regarding the investigation of a particular patient who died around the time I cared for her earlier this Spring. She didn't leave specifics in the message, she just wants me to return her call. I am an agency nurse. How should I conduct myself when I call her back? By the way, I am a brand new LVN.
Also, I want to add, this State surveyor does not work for the Board of Nurses but for the Department of which the nursing facility is a part of.