Thanks for the insight.
My resume is currently a bit scattered as far as work experience: Cashier, Chemical Lab Analyst, Professional Cleaner, Banking & IT.
As far as experience, I hope to speak about my clinical experiences. I have direct patient experience with the ADLs of the CNA world and experience inserting catheters, administering enemas, taking vitals, completing total patient assessments, and charting. I feel confident in my ability to interpret relevant chart data and apply it as well as make and record meaningful patient observations. My continued education in nursing reinforces important concepts like patient safety, total patient care, and infection control. My background in a variety of customer service fields (general, cleaning, & banking/IT/technical support) will lend to my ability to work directly with each patient and especially the patient who may be upset.
One place where I feel I may have looked a weak candidate before would be when asked "How many patient have you taken care of in one day for a given 8 hour shift as a CNA." I could only answer that 4 patients were my dedicated responsibility (and that was only once in CNA clinical.) My nursing fundamentals clinical was on a floor where there were many 'interesting' patients and we focused a lot on assessments, but there wasn't much care for us to aide with as many patients were somewhat independent and making strong recoveries. Of course, our job is to encourage the patient to do as much as they can possibly and safely do for themselves. I could not honestly say that I performed the essential CNA duties for 4 patients--for my nursing clinical. I really only provided total care for 1 patient a day and spent the remainder of the day doing assessments, a procedure here or there, and observing/researching what my instructor would call a 'neat' patient.
I know that I could perform the CNA duties for 8 or so patients after two weeks of orientation. I am about 2 semesters further into my nursing school than since my last interview, so I hope that knowledge and confidence will show through! I also am certain that my professional references will attest highly to my attendance record and dedication on the job.
I know that many employers are now incorporating behavioral interviewing style questions, and so I've spent some time considering the questions they may ask, in hopes that I won't be caught off guard.