A DAY IN THE LIFE OF a Healthcare Informatics Professional
I've frequently been asked by visitors to this board what exactly is it that I do. Although far from a complete task list ,see below for some of what I do in a given day. Please also note that some days are more hectic and longer than others and some are shorter and less complex. I wear many hats in my current role and also have the perk of being able to work from home!
Other NI professionals please feel free to add your own versions of "a day in the life" I just ask that you remove/make generic any specific vendor names, staff names/titles or organizational references. Also remember that new and potential NI professionals may read this - so please try not to scare them off
7:30am- 8:30am To 1South and 6North’s ( 2 of total 6 Med Surg Units I support) staff meetings to
• communicate changes to clinical information systems applications such as: improved stats on bar code medication admin, eliminate of duplicate orders in order entry system, computerization of pre-op check list, status of WOC nurses electronic documentation, and obtain user issues related to any and all clinical info systems, etc
8:30am- 9:00am Back to my office to
• proof and approve requested changes to screens for inpt assessment,
• e-mail to order entry analyst about removal of duplicate “cancel reasons” in order entry system.
• Field calls and coordinate P.C. techs completing work orders to install missing apps in GI procedure and OR rooms.
• Clarify with Directors of Quality and Cardiology about adding agenda item to Unit Secretary Computer Users group meeting - I chair this group/Q monthly meeting.
• E-mail to analyst to follow up about issue from last months Patient Care Users group meeting – I chair this group / Q monthly meeting
9:20am off to Out Pt Infusion dept meeting
• In hall ad lib conversation with VP Patient Care – Chief Nursing Officer about pending electronic improvements to facilitate medication reconciliation for discharges
• Wireless phone - in coming call cuts above convo short as Director of Telecommunications calling to give update on scheduled 6 hours clinical apps downtime occurring this weekend. Talk and walk as I head to 3rd meeting of the day.
• In 4th meeting of the day when call received from East 3 Nurse Manager that they have no downtime requisitions. Informed by admin asst that requisitions are on back order as "someone in some department erroneously ordered 2200" requisitions!!!
• Informed by Education/Staff Development dept that not all units have updated downtime forms - I work closely and collaborate frequently with nursing education and staff development departments.
• Bathroom brake – phone continues to ring but I remember my infection control practices and feel happy that I don’t have to answer while in the bathroom!!
11:10am back to my office
• Forward draft copy of memo to VP Medical Affairs and CMO that will go out to Medical Staff communicating impact of Physician Only workstation project and Diagnostic imaging/PACs project
• Declined calendar appt for next month’s Medical Informatics meeting as I have a meeting conflict – Ahhh a meeting that I do not chair but am an "invited resource"!
• Call received from COO (my boss’s boss) stating MDs reporting allergies not crossing over from archived medical records and can I please follow up and get back to her ASAP. Long story short. I dropped everything obtained details and reported back to my boss’ boss about details and resolution of issue.
• Several calls and e-mails later have discovered who ordered 2200 downtime requisitions, collected half of original order from offending department, arranged to have residual evenly distributed amongst inpt units.
• Draft action plan to resolve issues with computer and peripheral equipment that is being sunset.
• Help Director of Nursing who due to re-IPing can no longer log onto the network. Normally a PC tech responsibility but she is close to tears and her office is next to mine.
* Call Help Desk and report issues I received from clinical users when I made rounds this am - Ideally I round on clinical inpt Med Surg units, ICU, CCU, OR, PACU, GI, Peds, L&D, Post-partum, and Neonate units daily when on site.
12:00noon Put off lunch
• Attempt to prioritize and answer most important of 122 e-mails in my inbox and 20 phone messages within last 2 hours
• Begin action plan to respond to previous Joint Commission survey results
• Meeting with Nursing Managers to reinforce what resources will be needed for next downtime, upgrade of time and attendance system and implementation of patient acuity application.
1:30pm Down to cafeteria to pick up lunch and eat at desk. Believe it or not - I love my job!
• Continue answering e-mails and returning voice messages.
• Medication Safety Meeting- I dont chair this one but I am a contributing member
• Conference call with dialysis vendor about contracted staff access and security issues
• Call with Network Admin about clinical user view and print access to Physician Portal and giving on-call Radiologist VPN access
• Review query reports for bar code scanning compliance and house wide core measure stats
• Return calls left on voice mail, return e-mails
• Face to face with VP Patient Care to report status of current projects
• Completion of action plans for re-training of clinical users on OB, Post Partum, Labor and Delivery and Peds units
• Talk with Lab Director and Lab analyst about issue occuring in ICU and CCU: orders for tests entered in order entry system for QOD that are being viewed by system (and drawn by phlebotomists) as Every day.
• Prep for 4 (in person meetings) and 3 conference calls happening tomorrow
• Continue to return calls left on voice mail, continue returning e-mails, print out calendar for tomorrow.
6:45pm Bathroom brake and then I power down and undock my laptop. I am leaving the building!!!! Hey I get to go potty more times in this job than I got to go when I was a staff nurse!