Therapeutic Communication skills

  1. I am trying to design a new course in Therapeutic Communication and Customer Service skills for undergraduate student nurses in a BSN program. Does anyone have an experience with this type of program? Does anyone have any good references that they could recommend?
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    About RockyCreek

    Joined: Nov '07; Posts: 132; Likes: 159


  3. by   Whispera
    Interpersonal Relationships: Professional Communication Skills for Nurses by Arnold and Boggs, published by WB Saunders Company.