I'm an experienced LTC resident care manager with a case load of 40 residents right now, 13 of whom are skilled/rehab patients, another 12 are young adults with drug/ETOH/failed suicide/psychiatric issues, and the rest are long-term ICF residents. I've been putting in 50-60 hour weeks, taking work home, and every time I get even close to catching up I get 2 or 3 admits in one day. On top of this, I'm expected to drive the nutrition-at-risk committee, attend meetings every day (sometimes as many as 3, and some of these last 2 hours or more), help the charge nurse out on the floor, do 1 1/2 hours in the dining rooms once a week, and do complete skin assessments & documentation on everyone with skin issues (that's at least 8 residents right now). THEN, in my spare time, I have to investigate each and every incident report (roughly 20 or more per week with the young adult unit and the 2 or 3 residents who fall every couple of days).
Honestly, if I worked 80 hours a week, I don't think I could do everything this job requires of me. I'm such a perfectionist about getting my paperwork in on time, but I'm so far behind now I don't think I'll ever catch up. State surveyors are expected any day now, and I KNOW things are a mess, but I can't do all of this myself. The administrator and DON keep saying they're going to hire another RCM (there are only 2 of us for 88 residents) and to hang in there, but it hasn't happened yet, and there doesn't seem to be any real motivation to speed up the process. Then, when something ISN'T done, guess who gets the a**-chewing?!
I've never been afraid to work hard, but I feel like I'm drowning. I've been told by several consultants that no RCM should be responsible for more than 30-35 residents, and if you're in charge of the skilled unit, 20 should be the maximum because of the frequency of assessments and other government-required paperwork. So if that's true, I've got twice as many as I should........but nobody in upper management seems to be listening. In the meantime, I'm on the verge of a nervous breakdown, I barely have time to see my husband or my kids except on weekends (and sometimes I have to go in even then), and I can't stop stress-eating---I've gained 12 pounds in the three months I've been at this job. I make good money, but at this point I'm almost ready for a job where the biggest responsibility is remembering to say "DIDYA WANT FRIES WITH THAT?".
Please help me figure out where I'm going wrong before I have a stroke from all the damned stress. Thanx!!!