found at healthleadersmedia.com:
sounds like a winning plan: diversions with a purpose
[s] since november 2005, a nurse practitioner stationed in the 111-bed ed has screened patients who lack clear emergency symptoms in an effort to divert inappropriate presentations to one of the hospital's 12 community-based primary-care centers.....the nurse practitioner uses an internally developed checklist to determine who should be redirected. then, at the registration desk, a computerized appointment program assigns the patients to a time slot reserved for er referrals at the most convenient clinic--usually on the same day. clinic fees are waived for first-time visitors so they get into the system to be tracked via er-to-clinic referral forms.