Sense of Entitlement Sense of Entitlement | allnurses

Sense of Entitlement

  1. Sense of Entitlement-nurse-patient-complaining-
  2. 20 We've all seen them......the people who think they should always come first, no matter what the circumstances. In the healthcare environment, we cannot always address the needs of patients in the order of occurrence. Contrary to popular belief, the squeaky wheel cannot always get fixed first. Tell us some of your stories about patients and their sense of entitlement.
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  3. 38 Comments

  4. Visit  Esme12 profile page
    #1 15
    The Bane of a triage nurses existence...convincing the parent that their child who took years to conceive through IVF will survive the chin laceration even if they are not seen immediately. While there is a lot" of blood they are not hemorrhaging.
  5. Visit  bagface profile page
    #2 13
    YUP!!! Had this last night as a lady was cursing at our triage nurse screaming the "f bomb" every other word and calling her names because her four year old with a fever of 101 wasn't taken back yet but the 78 year old man who walked in with chest pain did. I love the inflation times people yell at us too - "I've been here FOUR HOURS." "Nope, you've been here 38 minutes. I'll let you know when you hit the four hour mark"
  6. Visit  VICEDRN profile page
    #3 12
    all time favorite?

    the lady who stood outside of the room watching us intubate a crumping family member complaining that we weren't take her dad to his med/surg bed fast enough.
  7. Visit  ReOxyS profile page
    #4 15
    I'm not a nurse yet, but I thought I would add something I once saw.
    I was waiting to be seen at a walk in clinic, for whatever reason. LOTS of people were waiting, lots of people had been there for a good while. Well, this one lady nearby starts to act a bit loopy. Moments later, she slides out of her chair, unconscious, to the floor. A couple of nurses came out to tend to her, and the woman in the very next seat starts ******** out the nurses, demanding to know when she was going to be seen. One of the nurses looked at her and said "You will be seen, but right now we need to help the person PASSED OUT ON THE FLOOR."
  8. Visit  Esme12 profile page
    #5 20
    Quote from ReOxyS
    I'm not a nurse yet, but I thought I would add something I once saw.
    I was waiting to be seen at a walk in clinic, for whatever reason. LOTS of people were waiting, lots of people had been there for a good while. Well, this one lady nearby starts to act a bit loopy. Moments later, she slides out of her chair, unconscious, to the floor. A couple of nurses came out to tend to her, and the woman in the very next seat starts ******** out the nurses, demanding to know when she was going to be seen. One of the nurses looked at her and said "You will be seen, but right now we need to help the person PASSED OUT ON THE FLOOR."
    This is more common that I'd like to admit. People have become so aggressive and selfish.

    I have had family members walk into the trauma room during a code of a teen MVA and demand to know why their mothers sandwich still hasn't arrived because she missed lunch. We all turned to her and told her to Get Out! and go back to her room. She reported the entire team...whatever....
  9. Visit  cardiacfreak profile page
    #6 27
    What I hate more is when a "VIP" is the patient and the manager tells you, "Mr. Kiss Butt in room 200 is the CEO's brother, so make sure you tend to his needs." REALLY!! What about my other patients, do I not need to tend to THEIR needs? I don't treat VIP status any different than the patient who is private pay.
  10. Visit  Mandychelle79 profile page
    #7 9
    Well when I have patients who feel like someone is getting more attention than they are... Chairs may go flying, walkie-talkie patients with no fall history suddenly " passed out" in the bathroom, or general attention seeking behaviors. Gotta love Axis 2.
  11. Visit  Irish_Mist profile page
    #8 3
    Quote from ReOxyS
    I'm not a nurse yet, but I thought I would add something I once saw.
    I was waiting to be seen at a walk in clinic, for whatever reason. LOTS of people were waiting, lots of people had been there for a good while. Well, this one lady nearby starts to act a bit loopy. Moments later, she slides out of her chair, unconscious, to the floor. A couple of nurses came out to tend to her, and the woman in the very next seat starts ******** out the nurses, demanding to know when she was going to be seen. One of the nurses looked at her and said "You will be seen, but right now we need to help the person PASSED OUT ON THE FLOOR."
    It absolutely disgusts me how selfish people can be. I hope that woman was ashamed of herself after that nurse said something to her!
  12. Visit  TU RN profile page
    #9 3
    Vent alarms and family members man...
  13. Visit  mmc51264 profile page
    I had it happen as a patient, well my son. We had taken my son to the urgent care for extreme thirst and urination. Was told to go to ED, do not pass go,do not collect $200. We get there and they knew he was coming so he went right back and some lady (I use that phrase loosely) went ballistic because she was there first. My husband told her that she was going to get to take her son home, ours we did not know when he would go home. She shut right up.
  14. Visit  nursefrances profile page
    Quote from cardiacfreak
    What I hate more is when a "VIP" is the patient and the manager tells you, "Mr. Kiss Butt in room 200 is the CEO's brother, so make sure you tend to his needs." REALLY!! What about my other patients, do I not need to tend to THEIR needs? I don't treat VIP status any different than the patient who is private pay.
    This.

    All the patients I cared for were VIPs, whether they were the CEOs or a homeless.

    Before becoming a nurse I learned a great lesson.
    One day while working in a clinic we had two patients waiting for the doctor in rooms next to each other. I could see both patients from our work station. One man had a brief case. He was dressed in a nice suit. He was clean cut. The other man was disheveled, looked like he could be homeless.

    I asked the doctor, after he saw the two patients (and they were gone), what his thoughts were on the common practice of many doctors: Would these two patients be treated the same or not depending on how they look/status (money/education)? He said, "Unfortunately the business man would probably be treated better." This is when I knew I wanted to treat all patients the same, with dignity and respect.
    Last edit by nursefrances on Apr 4, '14
  15. Visit  nursefrances profile page
    #12 1
    I had a female patient in for 24 hour observation for chest pain with history of angina. So far all tests were negative. She would really ham it up and become a drama queen when her daughter visited her. Once while the patient's daughter was visiting, there was a code in the room across from her. The daughter was upset that I was not in her mom's room (even though I was in there for a good 45 minutes just before the daughter came). I think we may have even called the daughter to see if she could visit so I could get back to my other patients.

    I explained to the daughter that another patient had an emergency. The daughter said, "I know. I understand that but this is MY mom and I am worried about HER." Yes, I get that, she is worried about her mom but did she NOT see the rapid response team and all the activity that was occuring?

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