I read a site called notalwaysright.com about how customers are crazy (there are also sister sites notalwaysromantic, notalwaysrelated (dopey family members), and notalwaysworking (nutty employees).
This was the "headline story" on notalwaysright.com recently, not everything is goofy or funny...some stories are pretty sweet, like this one:
Why Nurses Should Rule The World
Doctor | TX, USA | Family & Kids, Health & Body
(My 5-year-old son has received a serious injury to his eye. After a pediatrician recommends us to an eye doctor, we are referred to a specialist that works out of a university two hours away from home.)
"These are all the contact numbers you should need. I also went online for some directions, and called ahead to let them know it should only be a few hours."
"I don't want to."
"What's the matter?"
My Son: *visibly getting upset*
"But you've been so brave this whole time! How about this: if you go see the new doctor, I'll give you my phone number and you can call me if you get too upset, okay?"
(The nurse writes down her work extension and cell phone number on a piece of paper and adds it to my paperwork, insisting that I feel free to call if I have any problems or questions. My son stays calm all the way to the university and through the appointment with the specialist until we're told he's going to need surgery. Crying and upset, he begs me to call the nurse from the clinic.)
Me: *on the phone*
"I'm so sorry to bother you, I know you're still working, but he's really upset and asked to talk to you."
(I put the phone on speakerphone so my son, crying on the exam table, can hear.)
"Hey buddy! What's wrong?"
My Son: *crying*
"The doctor here wants to give me surgery!"
"There's nothing wrong with that. It'll make your eye all better. You'll be able to see again, like we talked about."
"But I'm scared! It's going to hurt!"
"Of course it's not going to hurt. That nice doctor wouldn't hurt you!"
"Have you been given surgeries?"
"Yeah kiddo, a few."
"And you came back to life?"
"Every single time."
(My son has calmed down considerably throughout the conversation, and there's not a dry eye in the room.)
"See? I knew you were brave."
"Thank you! Love you!"
"Love you, too."
(I thanked the nurse a thousand times, and she insisted I call her ASAP to let her know how the surgery goes. Later that day, she texted us a picture of herself and her family with a 'GET WELL SOON' sign they made for my son!
Thank you for the story, legal pro and con, this story supports why the public entrusts in nurses and the nursing profession is so highly regarded next to lawyers. This story does not seem to be all about patient satisfaction scores, it was the right thing to do.Thank you to a caring nurse.
Last edit by JustBeachyNurse on Nov 3, '12
: Reason: formatting
My first thought was simply that this was a nice story about nurses. I even teared up a bit. This is written from the mom's POV, right? I didn't get the impression mom was a nurse so she probably has no idea about boundaries.
But yeah, telling a kiddo it wouldn't hurt is not a good idea. Giving out personal phone numbers too. However, as a hospice nurse in a small town, we sometimes cross boundaries unintentionally.
Had a really great inservice a few years ago from a physician who specialized in boundary issues. He gave great examples of times when it is a definite "NO NO!" to times when it would be hurtful to the patient to say no.
We don't turn down the offer of a cup of coffee and some homemade coffee cake from hurting family members who simply want to have a chance to sit down and talk. I didn't turn down the potted aloe vera plant given to me by the wife of a patient who simply took a cutting off her own plant and put it in a cheap pot. She would have been so hurt if I had said no. I asked him afterward about that and he said I did the right thing. Now, if she'd offered me her family's antique grandfather's clock . .. . .(it happened to him) THAT would be a "NO NO".
The physician said pay attention to "the hair on the back of your neck" . . . . if something feels wrong, think hard about it.
Our local hospital's phone system went down last weekend. We called all the hospice families and gave them the manager's cell phone number to call until the system was back up. We're lucky - no one has abused that offer.
Anyway - I think the point of this thread and the story was about how nurses should rule the world
It was a sweet story.
Last edit by Spidey's mom on Nov 3, '12